Frequently asked questions
How do I place an order?
You can request a quote via phone, email, or by filling out our quote request form. Please note: Submitting a quote request does not confirm a reservation, as additional details are needed to finalize your rental order.
What information do I need to provide to place an order?
To make sure your rental goes smoothly, please provide your event date, delivery and pickup address, and an onsite contact person with a phone number.
What areas do you service?
We proudly provide service all across the San Gabriel Valley, including cities such as Pasadena, Azusa, El Monte, Baldwin Park, and more. You can find a full list of the cities we deliver to in our website footer.
What are your rental rates?
All rentals quoted are based on a one-day rental period per item. Weekends count as one day (delivery on Friday, pickup on Sunday). Any rental equipment kept longer than the specified time will be charged accordingly.
When do you deliver and pick up the rental items?
Delivery is typically scheduled a day before the event. Pick up usually takes place a day after the event.
Can I make revisions to my order after it's been placed?
Yes, you may make revisions to your order up to one week before your rental date.
What are my payment options?
We take cash and credit card as forms of payment.
Do you set up and break down rental items?
Yes, we offer setup and breakdown services for an additional fee. If you choose not to utilize these services, we ask that all rental items be broken down and ready for pickup before our team arrives. This ensures a smooth and efficient pickup process.
How do I care for the rental equipment?
It is your responsibility, from the time of receipt until the time of return, to keep all items secure from theft and damage; this includes water damage from rain. Should you have a special situation, please let us know and we will be happy to work on a solution for your event.
Will I be charged for damaged/broken equipment?
Yes, damaged/broken equipment will be be charged at full retail price per item.
Will I be charged for equipment that I don't use?
Yes, all rental equipment will be charged the full rental cost. If you refuse equipment at the time of delivery, you will be subject to a loss of deposit or a restocking fee.
Do you charge delivery fees?
Yes, we charge a delivery fee for every rental order. Our delivery fees vary based on delivery area and quantity of items.
What is your cancellation policy?
You can cancel up to 72 hours before the delivery date for a full refund. Any cancellations made past the 72 hours will result in a 100% loss of deposit.
Do I need to clean/launder my rentals prior to pickup?
Please shake linens to get rid of food/confetti, as well as inspect them for damage. Please do not place linens in plastic bags, as this may lead to mildew, and they may also be accidentally thrown away.
More questions?
If you have other inquiries, please email us or give us a call at
(626) 625-6491